I see Trollbeads sold on EBay. Are these dealers authorized Trollbeads Dealers?
The Trendy Group does NOT allow any Dealers to sell Trollbeads on EBay. Selling our product on an auction site diminishes the Trollbeads brand and is contrary to The Trendy Group’s suggested retail price policy.
Further, our Limited Lifetime Guarantee does not apply to any products purchased through EBay, since authenticity of the product cannot be guaranteed. If you have evidence suggesting that any illegal activity, such as the sale of Trollbeads through EBAY by sellers claiming to be authorized Dealers, please report this information us by emailing sales@thetrendygroup.com .
What are retired beads and can I order them?
Retired beads are just that, retired and no longer available through The Trendy Group. You can search online as they are collector'.'s items and some can still be found from time to time. Good luck searching.
Please explain how the Trollbeads concept works?
Each bead in the Trollbeads collection tells a unique story. You can design your bracelet by selecting beads that have special meaning for you and create your own personal story.
How do I determine the proper bracelet size
When measuring for bracelets, measure tightly where your wrist is broadest and add 2 cm or about 1 inch. This will allow enough slack to add beads and fill your bracelet. How does the Trollbeads bracelet work? The bracelet comes standard with a no clasp. Look through our list of clasps and find the one you like best. Remember the bracelet length in the catalog includes the length of a basic clasp. How do I clean my Trollbeads? We recommend that you clean your beads with a silver polishing cloth. Do not use any cleaning solution that will remove the oxidation of the beads or bracelets, such as liquid silver polish.
Are Trollbeads guaranteed? The Trendy Group offers a 100% guarantee on all products. One of my beads came in two parts. Is it broken? No your bead is not broken. There are a couple Trollbeads that are intentionally designed to be in two parts. 11429, Bead of Fortune, is a two-part bead that tells a fortune. Depending on how the bead lines up is how your fortune is told. 12908, Little Princess, is a fantasy pendent that is in two parts. Her crown moves slightly as she tilts her head. How do the scroll beads work? Are they engraved? No these beads do not come already engraved. The scrolls, big and little, are meant to be engraved by you. The scroll, little can hold up to 10 characters on 10 lines equaling 100 words to engrave. The scroll, big can hold up to 13 characters on 10 lines equaling 130 words to engrave. Create your own personal message or write one for the one you love. Are the Tibet beads available? Tibet beads are no longer part of Trollbeads collection. The Tibetan supplier could not deliver the quantities demanded. Who is the Canadian Distributor of Trollbeads?
The Trendy Group is proud to be the Canadian distributor of Trollbeads.
The Trendy Group 8707 Dufferin Street Unit 10-322 Vaughan, ON L4J 0A6 telephone: 905.326.5981 fax: 905.326.5982 email: sales@thetrendygroup.com |
